Read our latest article "Conversational AI and Chatbots Fill Pharma Engagement Gap" via…
  • AI Patient Engagement

    Conversational AI and Chatbots Fill Pharma Engagement Gap

    The reality for patients with chronic conditions is that they often need access to care 24/7, and they, as well as their caregivers, have a lot of questions about their disease state and medication. Today’s consumers are craving real relationships directly with their medication makers and conversational AI technology empowers it and more. Read more >

    | September 13, 2018
  • blog_verint_nit

    Next IT is Now Part of Verint

    Next IT is now part of Verint, The Customer Engagement Company. For two decades, Next IT has empowered enterprises to better serve their customers and employees. Our innovations in Conversational AI enable natural interactions with intelligent assistants and chatbots that engage customers more effectively and make employees even more productive. Together with Verint, we’re taking Intelligent [...] Read more >

    | December 20, 2017
  • IVA for Payers1

    Intelligent Virtual Assistants for Payers

    Artificial intelligence (AI) is transforming businesses across industries and continents, allowing those who invest in the technology to leverage data, automate processes and gain or sustain a highly-coveted competitive advantage. The health insurance industry is no exception and payers who utilize AI technology like intelligent virtual assistants to engage consumers will continue to widen the gap between those who have and haven’t. Read more >

    | November 10, 2017
  • AI for Healthcare

    Why Healthcare Organizations Need an AI Strategy

    Just like Uber turned transportation on its head and video streaming annihilated Blockbuster, AI is here to disrupt healthcare and your organization should prepare by asking, “What is our AI Strategy?” Read more >

    | October 24, 2017
  • featureblog-almediagram

    Opening the Black Box: Our AI Tools Are Now Commercially Available

    Conversational AI is booming right now From IVA’s to bots, virtual assistants to connected home hubs, conversational AI is the driving force in enterprise technology these days. There’s just one problem: it’s created yet another platform war. Big vendors are building walled-gardens, and small vendors are more focused on features than business outcomes. Enterprises are [...] Read more >

    | September 19, 2017
  • Press Release: Next IT Study Shows People are Increasingly Relationship-Driven with Artificial Intelligence

    AI Industry Faces Challenge Parsing Intent from Relational Language Spokane, Wash. (WA), September 12, 2017– Next IT, the provider of conversational AI for the Global 5000, today announced the findings of a computation and language study conducted by its own Research and Innovation Team. The study, titled “An Annotated Corpus of Relational Strategies in Customer [...] Read more >

    | September 12, 2017
  • Press Release: Next IT Announces Research and Innovation Appointments

    Interdisciplinary team will accelerate development of new conversational AI and language understanding technologies Spokane, Wash. (WA) July 25, 2017– Next IT, the provider of conversational AI for the Global 5000, today announced new appointments and promotions to its research and innovation team. The research and innovation team advance Next IT’s mission of ensuring that every [...] Read more >

    | July 25, 2017
  • humanities

    Why AI Needs the Humanities

    At Next IT, we’ve always viewed AI from an human-centric perspective. Digital assistants and advanced machine learning techniques are increasingly driving a great deal of automation, yet AI requires a hands-on approach and human oversight to be truly effective in business settings. Whether for customer service, workforce support, or strategic business intelligence, AI isn’t simply [...] Read more >

    | June 30, 2017
  • businesschat

    What you need to know about Apple Business Chat

    This month Apple joined the messaging wars with the announcement of Apple Business Chat. Business Chat will operate through the iMessage app. It allows users to start basic text conversations with businesses from actions in Siri, Maps or Safari. As the iMessage App Store is built out it will also allow businesses to integrate app [...] Read more >

    | June 27, 2017
  • Next IT Capitalizing on AI Momentum Entering Q3

    As Artificial Intelligence Adoption Skyrockets, Proven Provider Accelerates Customer Growth SPOKANE, WA, JUNE 21, 2017 Next IT, the conversational AI company, today announced a barrage of achievements and milestones in the first six months of 2017. Highlights included new contracts across five industries, broadened partnerships, increased off-the-shelf understanding and integration libraries, expanded body of research, [...] Read more >

    | June 21, 2017
  • KTSL Partners with Next IT to Drive Productivity Through AI-powered IT Helpdesk and Service Management Solutions

    Advanced conversational AI and cognitive integration platform, Alme®, will empower KTSL to automate and deliver natural language interactions SPOKANE, WASH., MAY 30, 2017 KTSL, a Platinum BMC Software partner headquartered in the UK and dedicated to providing solutions in and around Business Service Management, announced today a partnership with Next IT, the conversational AI company. The [...] Read more >

    | May 30, 2017
  • magic1

    AI is Transformative to Business, but it’s not Magic

      We are currently experiencing a boom in AI for the enterprise, and in that mad dash to ensure that your business remains competitive, it’s natural to focus on the technology itself rather than its implementation. No company has helped to deploy more AI solutions to the enterprise than Next IT, and over the last [...] Read more >

    | May 24, 2017
  • Get More out of your workforce

    Getting More Out of Your Workforce with Intelligent Assistants

    Customer experience has clearly become one of the highest priorities in the enterprise, with 95% of executives putting it at the top of their list in 2016 and 75% of those planning to use it as a competitive advantage (Forrester Research). Despite good intentions, however, customer service can be a tricky thing to get right, [...] Read more >

    | May 16, 2017
  • Wordpress_crop_NIT

    Next IT in the Wild: Q&A with Allen Sebrell, Amtrak

    When it comes to customer experience, the travel industry is not only the most competitive, it also has a lot at stake. Consumers are spending more than ever before on travel, and they’re demanding more options to connect than ever before. Sixty-eight percent of millennials prefer travel companies that offer mobile upgrade purchases or self-service [...] Read more >

    | March 24, 2017
  • Female Engineer

    AI Will Work for the Workforce — Just Look at Call Centers

    Over the past year, we’ve seen many dramatic reports covering the impact AI will have on the workforce. The fear of automation replacing jobs has overshadowed the potential opportunities and even benefits of AI. Those concerns are not without merit, of course, as any evolving means of production and technologies will invariably change the way [...] Read more >

    | March 7, 2017
  • How Government Agencies Are Relying on AI

    With the administration taking shape in Washington D.C., a lot of attention is being focused on how new policy initiatives will impact government agencies. One trend we expect to continue through the next four years is an increased emphasis on intelligent virtual assistants and AI. This isn’t a new trend, of course. Eleven years ago, [...] Read more >

    | February 2, 2017
  • Image_betterlistener_blog

    How AI Makes You a Better Listener for Your Customers

    Large companies are more eager than ever before to better understand their customers. We want to anticipate what our customers want and what they need so that we can better serve them and earn their loyalty and trust. The problem is that traditional customer interactions simply don’t capture this kind of data in a way [...] Read more >

    | January 20, 2017
  • IVABranding_thumb_12.20.16

    Conveying Brand Values Through Your IVA, Part I

    Before we begin working with a new customer, we’re often asked how an Intelligent Virtual Assistant (IVA) can convey a company’s brand. Too often we see IVAs being considered as just a tool of the contact center, and brand is simply thought of as a color scheme and a logo. In reality, the goal of [...] Read more >

    | December 20, 2016
  • StockSnap_YLML6DQ3PM

    TMT News Recognizes Next IT With 2016 Technology Award

    We’re excited to announce that TMT News Magazine has honored Next IT with a 2016 Technology Award. Next IT was recognized for Best Customer Experience & Workforce Support AI Solutions. TMT News covers innovation and trends at the intersection of technology, media and telecommunications, areas in which we at Next IT are also very active. [...] Read more >

    | December 16, 2016
  • eye

    The A.I. Buyer’s Checklist: Is Your Content Ready for an IVA?

    It’s one of the most common questions we get when talking to a new customer: is my content ready for an Intelligent Virtual Assistant (IVA)? It’s a smart question – savvy IT leaders know that an IVA is only as good as its training. Since most businesses haven’t been capturing and organizing content, call logs [...] Read more >

    | September 23, 2016

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