Your self-service should be intelligent. #EngageEMEA - stop by the #selfservice booth today to learn how. Let's im… https://t.co/tZ445xrh31
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    Modernize Live Chat with an AI Chatbot

    Offering your customers a way to self-serve is critically important in this age of insta-everything. Optimize your chat channel with the power of AI. Align Alme® intelligent virtual assistants (IVAs) with your live chat operators and CSRs to maximize self-service and assisted-service potential. Read more >

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    | November 12, 2018
  • keyhole

    The Secret to Customer Success with Enterprise Chatbots

    Alight and Novo Nordisk just won awards for their AI-powered Intelligent Virtual Assistant implementations. What’s their secret? The enterprise award season is nearly upon us, and while this is a naturally festive time of year, it’s also a time of reflection. After all, award season gives companies an opportunity to think back on what they’ve [...] Read more >

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    | October 31, 2018
  • Enterprise Chatbots

    Enterprise Intelligence: Your Future Depends On It

    Implementing artificial intelligence (AI) across your enterprise to solve business challenges is a no-brainer. It is table stakes today, but where businesses fail is in their inability to garner their enterprise intelligence through data, AI and human expertise and remove obstacles that inhibit their business strategy. Insights can reveal critical needs and keep your business [...] Read more >

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    | October 8, 2018
  • Artificial Intelligence concept

    2018 Opus Research Conversational Commerce Conference Highlights

    “Don’t get mesmerized by the tech, get mesmerized by the business impact,” Dan Miller, founder of Opus Research, advised me over lunch prior to the start of this event. These words stuck with me and incidentally formed the core message at this year’s Conversational Commerce Conference (C3) in San Francisco. AI is a powerful tool, [...] Read more >

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    | September 28, 2018
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    Ask the Expert: Applying Machine Learning for Business

    Machine Learning for Your Business Machine learning is a hot topic so we’ve created a new webcast series called “Ask the Expert” with Joe Dumoulin, our Chief Technology and Innovation Officer, and Jen Snell, VP of Product Marketing. This two-part series explores the basics of machine learning and how businesses should evaluate and measure it — with a [...] Read more >

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    | September 26, 2018
  • AI Patient Engagement

    Conversational AI and Chatbots Fill Pharma Engagement Gap

    The reality for patients with chronic conditions is that they often need access to care 24/7, and they, as well as their caregivers, have a lot of questions about their disease state and medication. Today’s consumers are craving real relationships directly with their medication makers and conversational AI technology empowers it and more. Read more >

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    | September 13, 2018
  • chatbotforblog

    From here to ‘Her’: Evolving chatbot interactions to meet the relational needs of humans

    Conversation is emerging as the next great human-machine interface. A study published in 2017, investigated the presence and effect of relational language on intelligent virtual assistants (IVAs) or chatbots. The study shows that people are increasingly attempting to relate to chatbots as they would human agents. It makes sense, customers get in touch with brands not only [...] Read more >

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    | August 26, 2018
  • 2018 Engage

    Insights from Engage 2018: Chatbots, Automation, and AI

    Once a year, we host our annual Customer and Partner Conference, Engage. Not only does the conference give all of us at Verint the chance to learn from one another, but it also offers the opportunity for a face-to-face connection with those that we serve. Honestly, for this reason alone, we consider it a few [...] Read more >

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    | June 1, 2018
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    Next IT is Now Part of Verint

    Next IT is now part of Verint, The Customer Engagement Company. For two decades, Next IT has empowered enterprises to better serve their customers and employees. Our innovations in Conversational AI enable natural interactions with intelligent assistants and chatbots that engage customers more effectively and make employees even more productive. Together with Verint, we’re taking Intelligent [...] Read more >

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    | December 20, 2017
  • IVA for Payers1

    Intelligent Virtual Assistants for Payers

    Artificial intelligence (AI) is transforming businesses across industries and continents, allowing those who invest in the technology to leverage data, automate processes and gain or sustain a highly-coveted competitive advantage. The health insurance industry is no exception and payers who utilize AI technology like intelligent virtual assistants to engage consumers will continue to widen the gap between those who have and haven’t. Read more >

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    | November 10, 2017
  • AI for Healthcare

    Why Healthcare Organizations Need an AI Strategy

    Just like Uber turned transportation on its head and video streaming annihilated Blockbuster, AI is here to disrupt healthcare and your organization should prepare by asking, “What is our AI Strategy?” Read more >

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    | October 24, 2017
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    Opening the Black Box: Our AI Tools Are Now Commercially Available

    Conversational AI is booming right now From IVA’s to bots, virtual assistants to connected home hubs, conversational AI is the driving force in enterprise technology these days. There’s just one problem: it’s created yet another platform war. Big vendors are building walled-gardens, and small vendors are more focused on features than business outcomes. Enterprises are [...] Read more >

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    | September 19, 2017
  • Press Release: Next IT Study Shows People are Increasingly Relationship-Driven with Artificial Intelligence

    AI Industry Faces Challenge Parsing Intent from Relational Language Spokane, Wash. (WA), September 12, 2017– Next IT, the provider of conversational AI for the Global 5000, today announced the findings of a computation and language study conducted by its own Research and Innovation Team. The study, titled “An Annotated Corpus of Relational Strategies in Customer [...] Read more >

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    | September 12, 2017
  • Press Release: Next IT Announces Research and Innovation Appointments

    Interdisciplinary team will accelerate development of new conversational AI and language understanding technologies Spokane, Wash. (WA) July 25, 2017– Next IT, the provider of conversational AI for the Global 5000, today announced new appointments and promotions to its research and innovation team. The research and innovation team advance Next IT’s mission of ensuring that every [...] Read more >

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    | July 25, 2017
  • humanities

    Why AI Needs the Humanities

    At Next IT, we’ve always viewed AI from an human-centric perspective. Digital assistants and advanced machine learning techniques are increasingly driving a great deal of automation, yet AI requires a hands-on approach and human oversight to be truly effective in business settings. Whether for customer service, workforce support, or strategic business intelligence, AI isn’t simply [...] Read more >

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    | June 30, 2017
  • businesschat

    What you need to know about Apple Business Chat

    This month Apple joined the messaging wars with the announcement of Apple Business Chat. Business Chat will operate through the iMessage app. It allows users to start basic text conversations with businesses from actions in Siri, Maps or Safari. As the iMessage App Store is built out it will also allow businesses to integrate app [...] Read more >

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    | June 27, 2017
  • Next IT Capitalizing on AI Momentum Entering Q3

    As Artificial Intelligence Adoption Skyrockets, Proven Provider Accelerates Customer Growth SPOKANE, WA, JUNE 21, 2017 Next IT, the conversational AI company, today announced a barrage of achievements and milestones in the first six months of 2017. Highlights included new contracts across five industries, broadened partnerships, increased off-the-shelf understanding and integration libraries, expanded body of research, [...] Read more >

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    | June 21, 2017
  • KTSL Partners with Next IT to Drive Productivity Through AI-powered IT Helpdesk and Service Management Solutions

    Advanced conversational AI and cognitive integration platform, Alme®, will empower KTSL to automate and deliver natural language interactions SPOKANE, WASH., MAY 30, 2017 KTSL, a Platinum BMC Software partner headquartered in the UK and dedicated to providing solutions in and around Business Service Management, announced today a partnership with Next IT, the conversational AI company. The [...] Read more >

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    | May 30, 2017
  • magic1

    AI is Transformative to Business, but it’s not Magic

      We are currently experiencing a boom in AI for the enterprise, and in that mad dash to ensure that your business remains competitive, it’s natural to focus on the technology itself rather than its implementation. No company has helped to deploy more AI solutions to the enterprise than Next IT, and over the last [...] Read more >

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    | May 24, 2017
  • Get More out of your workforce

    Getting More Out of Your Workforce with Intelligent Assistants

    Customer experience has clearly become one of the highest priorities in the enterprise, with 95% of executives putting it at the top of their list in 2016 and 75% of those planning to use it as a competitive advantage (Forrester Research). Despite good intentions, however, customer service can be a tricky thing to get right, [...] Read more >

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    | May 16, 2017

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