Modernize Live Chat with an AI Chatbot

Offering your customers a way to self-serve is critically important in this age of insta-everything. Optimize your chat channel with the power of AI. Align Alme® intelligent virtual assistants (IVAs) with your live chat operators and CSRs to maximize self-service and assisted-service potential. Read more >

The Secret to Customer Success with Enterprise Chatbots

Alight and Novo Nordisk just won awards for their AI-powered Intelligent Virtual Assistant implementations. What’s their secret? The enterprise award season is nearly upon us, and while this is a naturally festive time of year, it’s also a time of reflection. After all, award season gives companies an opportunity to think back on what they’ve [...] Read more >

Enterprise Intelligence: Your Future Depends On It

Implementing artificial intelligence (AI) across your enterprise to solve business challenges is a no-brainer. It is table stakes today, but where businesses fail is in their inability to garner their enterprise intelligence through data, AI and human expertise and remove obstacles that inhibit their business strategy. Insights can reveal critical needs and keep your business [...] Read more >

2018 Opus Research Conversational Commerce Conference Highlights

“Don’t get mesmerized by the tech, get mesmerized by the business impact,” Dan Miller, founder of Opus Research, advised me over lunch prior to the start of this event. These words stuck with me and incidentally formed the core message at this year’s Conversational Commerce Conference (C3) in San Francisco. AI is a powerful tool, [...] Read more >

Next IT is Now Part of Verint

Next IT is now part of Verint, The Customer Engagement Company. For two decades, Next IT has empowered enterprises to better serve their customers and employees. Our innovations in Conversational AI enable natural interactions with intelligent assistants and chatbots that engage customers more effectively and make employees even more productive. Together with Verint, we’re taking Intelligent [...] Read more >

Intelligent Virtual Assistants for Payers

Artificial intelligence (AI) is transforming businesses across industries and continents, allowing those who invest in the technology to leverage data, automate processes and gain or sustain a highly-coveted competitive advantage. The health insurance industry is no exception and payers who utilize AI technology like intelligent virtual assistants to engage consumers will continue to widen the gap between those who have and haven’t. Read more >

What you need to know about Apple Business Chat

This month Apple joined the messaging wars with the announcement of Apple Business Chat. Business Chat will operate through the iMessage app. It allows users to start basic text conversations with businesses from actions in Siri, Maps or Safari. As the iMessage App Store is built out it will also allow businesses to integrate app [...] Read more >

Next IT Capitalizing on AI Momentum Entering Q3

As Artificial Intelligence Adoption Skyrockets, Proven Provider Accelerates Customer Growth SPOKANE, WA, JUNE 21, 2017 Next IT, the conversational AI company, today announced a barrage of achievements and milestones in the first six months of 2017. Highlights included new contracts across five industries, broadened partnerships, increased off-the-shelf understanding and integration libraries, expanded body of research, [...] Read more >

KTSL Partners with Next IT to Drive Productivity Through AI-powered IT Helpdesk and Service Management Solutions

Advanced conversational AI and cognitive integration platform, Alme®, will empower KTSL to automate and deliver natural language interactions SPOKANE, WASH., MAY 30, 2017 KTSL, a Platinum BMC Software partner headquartered in the UK and dedicated to providing solutions in and around Business Service Management, announced today a partnership with Next IT, the conversational AI company. The [...] Read more >

AI is Transformative to Business, but it’s not Magic

  We are currently experiencing a boom in AI for the enterprise, and in that mad dash to ensure that your business remains competitive, it’s natural to focus on the technology itself rather than its implementation. No company has helped to deploy more AI solutions to the enterprise than Next IT, and over the last [...] Read more >

Next IT in the Wild: Q&A with Allen Sebrell, Amtrak

When it comes to customer experience, the travel industry is not only the most competitive, it also has a lot at stake. Consumers are spending more than ever before on travel, and they’re demanding more options to connect than ever before. Sixty-eight percent of millennials prefer travel companies that offer mobile upgrade purchases or self-service [...] Read more >

AI Will Work for the Workforce — Just Look at Call Centers

Over the past year, we’ve seen many dramatic reports covering the impact AI will have on the workforce. The fear of automation replacing jobs has overshadowed the potential opportunities and even benefits of AI. Those concerns are not without merit, of course, as any evolving means of production and technologies will invariably change the way [...] Read more >

How AI Makes You a Better Listener for Your Customers

Large companies are more eager than ever before to better understand their customers. We want to anticipate what our customers want and what they need so that we can better serve them and earn their loyalty and trust. The problem is that traditional customer interactions simply don’t capture this kind of data in a way [...] Read more >

The A.I. Buyer’s Checklist: Is Your Content Ready for an IVA?

It’s one of the most common questions we get when talking to a new customer: is my content ready for an Intelligent Virtual Assistant (IVA)? It’s a smart question – savvy IT leaders know that an IVA is only as good as its training. Since most businesses haven’t been capturing and organizing content, call logs [...] Read more >

The A.I. Buyer’s Checklist: Building the Team

“The strength of the team is each individual member. The strength of each member is the team.” – Phil Jackson The third item on the A.I. buyer’s checklist helps ensure that we meet our goals and see our vision come to life. (Read about our first two checklist items in the series – Creating an [...] Read more >

The A.I. Buyer’s Checklist: Vision and Goals

In our last post, we discussed the three components of the “A.I. Buyer’s Checklist,” cultural and philosophical preparations a company needs in order to get the most out of enterprise-grade A.I. technologies. This post explores the first two items on our list. The foundational component of a successful A.I. solution is to have a clear, [...] Read more >

The A.I. Buyer’s Checklist

Next IT has designed and deployed A.I.-powered solutions for businesses and organizations in a wide variety of industries. We pride ourselves on being adaptable, mindful that our customers have unique sets of goals and face distinct challenges. Regardless of their differences, at the outset of our working relationship, most of our customers share the same [...] Read more >

Will Your A.I. Strategy Outgrow Bots?

Advancements in artificial intelligence joined with the explosion of messaging apps are fueling the development of chatbots. By definition, chatbots are software programs that use messaging to carry out a number of tasks – order a pizza, check the weather, schedule a meeting, etc. With their simple interface and promised ease of implementation, businesses are [...] Read more >

What the Government Gets Right in Customer Service

Government agencies are constantly searching for innovative ways to improve the customer journey. And with a new Intelligent Virtual Assistant from Next IT, U.S. Citizenship and Immigration Services is blazing the trail of conversational technology in the public sector. Read more >

Scaling Your Workforce in the Information Age

Siri and Cortana may be helping consumers find the best Thai restaurant more effectively, but will businesses trust the same kind of technology to help them make better decisions? Read more >