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    Next IT in the Wild: Q&A with Allen Sebrell, Amtrak

    When it comes to customer experience, the travel industry is not only the most competitive, it also has a lot at stake. Consumers are spending more than ever before on travel, and they’re demanding more options to connect than ever before. Sixty-eight percent of millennials prefer travel companies that offer mobile upgrade purchases or self-service [...] Read more >

    | March 24, 2017
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    AI Will Work for the Workforce — Just Look at Call Centers

    Over the past year, we’ve seen many dramatic reports covering the impact AI will have on the workforce. The fear of automation replacing jobs has overshadowed the potential opportunities and even benefits of AI. Those concerns are not without merit, of course, as any evolving means of production and technologies will invariably change the way [...] Read more >

    | March 7, 2017
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    How AI Makes You a Better Listener for Your Customers

    Large companies are more eager than ever before to better understand their customers. We want to anticipate what our customers want and what they need so that we can better serve them and earn their loyalty and trust. The problem is that traditional customer interactions simply don’t capture this kind of data in a way [...] Read more >

    | January 20, 2017
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    The A.I. Buyer’s Checklist: Is Your Content Ready for an IVA?

    It’s one of the most common questions we get when talking to a new customer: is my content ready for an Intelligent Virtual Assistant (IVA)? It’s a smart question – savvy IT leaders know that an IVA is only as good as its training. Since most businesses haven’t been capturing and organizing content, call logs [...] Read more >

    | September 23, 2016
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    The A.I. Buyer’s Checklist: Building the Team

    “The strength of the team is each individual member. The strength of each member is the team.” – Phil Jackson The third item on the A.I. buyer’s checklist helps ensure that we meet our goals and see our vision come to life. (Read about our first two checklist items in the series – Creating an [...] Read more >

    | August 31, 2016
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    The A.I. Buyer’s Checklist: Vision and Goals

    In our last post, we discussed the three components of the “A.I. Buyer’s Checklist,” cultural and philosophical preparations a company needs in order to get the most out of enterprise-grade A.I. technologies. This post explores the first two items on our list. The foundational component of a successful A.I. solution is to have a clear, [...] Read more >

    | August 11, 2016
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    The A.I. Buyer’s Checklist

    Next IT has designed and deployed A.I.-powered solutions for businesses and organizations in a wide variety of industries. We pride ourselves on being adaptable, mindful that our customers have unique sets of goals and face distinct challenges. Regardless of their differences, at the outset of our working relationship, most of our customers share the same [...] Read more >

    | July 21, 2016
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    Will Your A.I. Strategy Outgrow Bots?

    Advancements in artificial intelligence joined with the explosion of messaging apps are fueling the development of chatbots. By definition, chatbots are software programs that use messaging to carry out a number of tasks – order a pizza, check the weather, schedule a meeting, etc. With their simple interface and promised ease of implementation, businesses are [...] Read more >

    | July 19, 2016
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    What the Government Gets Right in Customer Service

    Government agencies are constantly searching for innovative ways to improve the customer journey. And with a new Intelligent Virtual Assistant from Next IT, U.S. Citizenship and Immigration Services is blazing the trail of conversational technology in the public sector. Read more >

    | March 7, 2016
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    Scaling Your Workforce in the Information Age

    Siri and Cortana may be helping consumers find the best Thai restaurant more effectively, but will businesses trust the same kind of technology to help them make better decisions? Read more >

    | February 3, 2016
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    16 Quotes that Defined AI and Intelligent Virtual Assistants in 2015

    2015 was a big year for artificial intelligence and intelligent virtual assistants, with news being made left and right about big investments, innovative breakthroughs and further IVA development. Naturally, people got talking – see which quotes from the past year made our list of favorites. Read more >

    | January 6, 2016
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    Customers are Loving Intelligent Engagement Technology (And You Should Too!)

    When Amtrak implemented "Ask Julie" on its website, the railroad service empowered its 375k daily web visitors to self-serve in a more intelligent and productive fashion. Read more to see why every company should have an intelligent assistant to engage its customers on the web. Read more >

    | December 10, 2015
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    AI Strategy: Why Every Enterprise Needs One

    Domain-specific AI is being put to work for more and more of today's leading organizations. Whether it's for improving UX on a website, helping a CSR navigate internal systems or scaling human-resource related engagement, AI for enterprise is proving value and gaining momentum. Read more >

    | August 4, 2015
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    5 Reasons To Put A.I. To Work for Your Organization

    Whether it’s for the benefit of your customers or your employees, if your company wants to simplify online self-service, you’ve probably explored a lot of options, including domain-specific virtual assistants. Here are five ways to tell if this A.I. based technology is the right choice for your company. Read more >

    | May 28, 2015
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    Winning back the customer experience

    When customers’ first pick for information about your company is a Google search, the quality of their experience suffers – but A.I.-based virtual assistants are ready to take over as the preferred channel for service. Read more >

    | May 7, 2015
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    [24]7 Scoops Up IntelliResponse — What Does this Consolidation Signal?

    The A.I. and customer experience markets have seen a year characterized by consolidation. But before you resign yourself to abandoning your legacy IT systems, read on. Read more >

    | November 17, 2014
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    Open the door to new technology for open enrollment

    2015 is sure to bring changes to health plans, and it’s important to be informed and prepared so you can educate your employees. Read more >

    | November 10, 2014
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    Alme is now available for human resource management

    Today, we're announcing that Alme is available for HR departments, applying the technology and expertise of our intelligent assistant platform to improve and extend the capabilities of HR personnel everywhere. Read more >

    | October 20, 2014
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    SGT STAR Goes Mobile, Deploys in App Store

    We’re excited to announce that SGT STAR is now available as an iOS app, providing the U.S. Army with new ways to connect with an increasingly mobile target audience of potential recruits. With the new mobile app, anyone interested in more information about the U.S. Army can easily engage with SGT STAR’s advanced virtual assistant capabilities through natural voice-inputs. Read more >

    | September 9, 2014
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    To Human or Not to Human…that is the question.

    The recent Comcast debacle has put customer service in the spotlight – and it has many companies wondering how well they’re represented on their live channels. Next IT’s Steve Harper shares his thoughts on delivering friendly service to a tech-savvy world. Read more >

    | July 24, 2014