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    The Secret to Customer Success with Enterprise Chatbots

    Alight and Novo Nordisk just won awards for their AI-powered Intelligent Virtual Assistant implementations. What’s their secret? The enterprise award season is nearly upon us, and while this is a naturally festive time of year, it’s also a time of reflection. After all, award season gives companies an opportunity to think back on what they’ve [...] Read more >

    | October 31, 2018
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    2018 Opus Research Conversational Commerce Conference Highlights

    “Don’t get mesmerized by the tech, get mesmerized by the business impact,” Dan Miller, founder of Opus Research, advised me over lunch prior to the start of this event. These words stuck with me and incidentally formed the core message at this year’s Conversational Commerce Conference (C3) in San Francisco. AI is a powerful tool, [...] Read more >

    | September 28, 2018
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    Next IT is Now Part of Verint

    Next IT is now part of Verint, The Customer Engagement Company. For two decades, Next IT has empowered enterprises to better serve their customers and employees. Our innovations in Conversational AI enable natural interactions with intelligent assistants and chatbots that engage customers more effectively and make employees even more productive. Together with Verint, we’re taking Intelligent [...] Read more >

    | December 20, 2017
  • AI for Healthcare

    Why Healthcare Organizations Need an AI Strategy

    Just like Uber turned transportation on its head and video streaming annihilated Blockbuster, AI is here to disrupt healthcare and your organization should prepare by asking, “What is our AI Strategy?” Read more >

    | October 24, 2017
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    Opening the Black Box: Our AI Tools Are Now Commercially Available

    Conversational AI is booming right now From IVA’s to bots, virtual assistants to connected home hubs, conversational AI is the driving force in enterprise technology these days. There’s just one problem: it’s created yet another platform war. Big vendors are building walled-gardens, and small vendors are more focused on features than business outcomes. Enterprises are [...] Read more >

    | September 19, 2017
  • KTSL Partners with Next IT to Drive Productivity Through AI-powered IT Helpdesk and Service Management Solutions

    Advanced conversational AI and cognitive integration platform, Alme®, will empower KTSL to automate and deliver natural language interactions SPOKANE, WASH., MAY 30, 2017 KTSL, a Platinum BMC Software partner headquartered in the UK and dedicated to providing solutions in and around Business Service Management, announced today a partnership with Next IT, the conversational AI company. The [...] Read more >

    | May 30, 2017
  • Get More out of your workforce

    Getting More Out of Your Workforce with Intelligent Assistants

    Customer experience has clearly become one of the highest priorities in the enterprise, with 95% of executives putting it at the top of their list in 2016 and 75% of those planning to use it as a competitive advantage (Forrester Research). Despite good intentions, however, customer service can be a tricky thing to get right, [...] Read more >

    | May 16, 2017
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    Next IT in the Wild: Q&A with Allen Sebrell, Amtrak

    When it comes to customer experience, the travel industry is not only the most competitive, it also has a lot at stake. Consumers are spending more than ever before on travel, and they’re demanding more options to connect than ever before. Sixty-eight percent of millennials prefer travel companies that offer mobile upgrade purchases or self-service [...] Read more >

    | March 24, 2017
  • Female Engineer

    AI Will Work for the Workforce — Just Look at Call Centers

    Over the past year, we’ve seen many dramatic reports covering the impact AI will have on the workforce. The fear of automation replacing jobs has overshadowed the potential opportunities and even benefits of AI. Those concerns are not without merit, of course, as any evolving means of production and technologies will invariably change the way [...] Read more >

    | March 7, 2017
  • How Government Agencies Are Relying on AI

    With the administration taking shape in Washington D.C., a lot of attention is being focused on how new policy initiatives will impact government agencies. One trend we expect to continue through the next four years is an increased emphasis on intelligent virtual assistants and AI. This isn’t a new trend, of course. Eleven years ago, [...] Read more >

    | February 2, 2017
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    How AI Makes You a Better Listener for Your Customers

    Large companies are more eager than ever before to better understand their customers. We want to anticipate what our customers want and what they need so that we can better serve them and earn their loyalty and trust. The problem is that traditional customer interactions simply don’t capture this kind of data in a way [...] Read more >

    | January 20, 2017
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    Conveying Brand Values Through Your IVA, Part I

    Before we begin working with a new customer, we’re often asked how an Intelligent Virtual Assistant (IVA) can convey a company’s brand. Too often we see IVAs being considered as just a tool of the contact center, and brand is simply thought of as a color scheme and a logo. In reality, the goal of [...] Read more >

    | December 20, 2016
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    TMT News Recognizes Next IT With 2016 Technology Award

    We’re excited to announce that TMT News Magazine has honored Next IT with a 2016 Technology Award. Next IT was recognized for Best Customer Experience & Workforce Support AI Solutions. TMT News covers innovation and trends at the intersection of technology, media and telecommunications, areas in which we at Next IT are also very active. [...] Read more >

    | December 16, 2016
  • bike_blog

    Communicating Across Cultures and Languages with Virtual Assistants

    Just ten years ago, I remember making my way down the cobblestone streets of Mexico searching for the nearest cibercafé to make an international call to the states or to Skype on a rented computer – the most innovative means of international communication at that time. Those were the days of delayed calls and frozen [...] Read more >

    | September 21, 2016
  • SXSW_PanelPicker

    Time to Vote! SXSW 2017

    It’s voting season! More information below, but we need your help by voting for our SXSW panels, which you can find through the following links: Smart Machines, Smart Strategies: AI in Business Digital Trust: Human Values, Intelligent Machines Slaying Ticket Scalpers for the Beyhive and Beyond We’re excited to speak at SXSW 2017 on the [...] Read more >

    | August 24, 2016
  • Frost & Sullivan Presents Its 2016 Top Pick for Conversational A.I.

    Forward-thinking enterprises are increasingly turning to A.I.-based solutions that combine the convenience of automation with the expertise of a live representative, dramatically enhancing the efficiency of customer care. Early to recognize the tremendous potential conversational A.I. holds for business, leading analyst firm Frost & Sullivan has been keeping a close eye on the state of [...] Read more >

    | August 16, 2016
  • Next IT Adds Intelligence for Popular Bots Including Alexa, Facebook Messenger, and Twilio SMS

    July 2016 We are excited to announce that we now offer broad support for bots on Amazon, Facebook Messenger, and Twilio SMS. Developed off our conversational platform, Alme, we are able to deliver our leading natural language and domain understanding directly to any bot platform. There’s no doubt that bots are becoming a critical player [...] Read more >

    | July 27, 2016
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    “Ask Julie” Named Best Consumer Application of AI

    Each year, Awards.AI celebrates the advances in AI technology, recognizing innovative companies that are pushing the field forward. This year, “Ask Julie,” which has been hard at work on Amtrak.com since 2012, took honors for Best Consumer Application of AI. Read more >

    | January 25, 2016
  • Next IT Intelligent Assistant for Amtrak Wins Global Award for Best Consumer Application of AI

    Powered by Next IT’s Alme platform, ‘Ask Julie’ delivers customer-service results Spokane, Wash., January 18, 2016: Next IT, the intelligent interface company, today announced that Amtrak’s intelligent assistant, Ask Julie, won Awards.AI’s Global Annual Achievement Award for Best Consumer Application of AI. Awards.AI’s prestigious industry awards “celebrate the various achievements of the AI community in developing new [...] Read more >

    | January 18, 2016
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    Frost & Sullivan Recognizes Next IT with GIL 88 Award for Leadership and Innovation in Latin America

    Next IT recently received its second Frost & Sullivan Award in Latin America—showing market leadership in the intelligent assistant industry by driving change through innovation for enterprise clients in the region. Read more >