• 2018 Engage

    Insights from Engage 2018: Chatbots, Automation, and AI

    Once a year, we host our annual Customer and Partner Conference, Engage. Not only does the conference give all of us at Verint the chance to learn from one another, but it also offers the opportunity for a face-to-face connection with those that we serve. Honestly, for this reason alone, we consider it a few [...] Read more >

    | June 1, 2018
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    Why AI Needs the Humanities

    At Next IT, we’ve always viewed AI from an human-centric perspective. Digital assistants and advanced machine learning techniques are increasingly driving a great deal of automation, yet AI requires a hands-on approach and human oversight to be truly effective in business settings. Whether for customer service, workforce support, or strategic business intelligence, AI isn’t simply [...] Read more >

    | June 30, 2017
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    What you need to know about Apple Business Chat

    This month Apple joined the messaging wars with the announcement of Apple Business Chat. Business Chat will operate through the iMessage app. It allows users to start basic text conversations with businesses from actions in Siri, Maps or Safari. As the iMessage App Store is built out it will also allow businesses to integrate app [...] Read more >

    | June 27, 2017
  • How Government Agencies Are Relying on AI

    With the administration taking shape in Washington D.C., a lot of attention is being focused on how new policy initiatives will impact government agencies. One trend we expect to continue through the next four years is an increased emphasis on intelligent virtual assistants and AI. This isn’t a new trend, of course. Eleven years ago, [...] Read more >

    | February 2, 2017
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    Opus Research honors Amtrak’s “Ask Julie”

    Drawing 14 entries from all over the world, Opus Research’s annual Intelligent Assistant Awards is an event dedicated to raising the visibility of AI-based, natural-language understanding customer-service and self-service solutions. Next IT is proud to report that Amtrak’s “Ask Julie” came home from NYC a winner. Read more >

    | November 12, 2015
  • SXSW

    Vote Next IT for SXSW 2016

    Featuring a deep dive into the state of AI and a discussion on the technology’s exciting healthcare applications, Next IT’s two SXSW 2015 presentations captured the audience’s imagination and were the catalyst for many valuable conversations. For SXSW 2016, Next IT has three panels vying for stage time, and we need your vote. Read on for a description of this year’s submissions, and hurry – voting ends on Friday, September 4th. Read more >

    | September 1, 2015
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    AI Strategy: Why Every Enterprise Needs One

    Domain-specific AI is being put to work for more and more of today's leading organizations. Whether it's for improving UX on a website, helping a CSR navigate internal systems or scaling human-resource related engagement, AI for enterprise is proving value and gaining momentum. Read more >

    | August 4, 2015
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    Virtual Agent Personality: The Other Responsive Design

    From Alan Turing’s proposal of an “imitation game” to determine artificial intelligence to the 21st century’s proliferation of intelligent virtual assistants and chatterbots, the tactics surrounding how we design digital conversations in order to best emulate human interactions are both fascinating and ever-evolving. Read more >

    | January 29, 2015
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    Big Brains, Big Hearts

    It’s no secret that Next IT is dedicated to pushing the boundaries of technology, but our passion for service is something that you may not have heard as much about. In this blog, Scott McCabe, a senior software engineer and committed volunteer, gives you a breakdown of Next IT’s service projects in 2014. Read more >

    | December 16, 2014
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    [24]7 Scoops Up IntelliResponse — What Does this Consolidation Signal?

    The A.I. and customer experience markets have seen a year characterized by consolidation. But before you resign yourself to abandoning your legacy IT systems, read on. Read more >

    | November 17, 2014
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    SGT STAR Goes Mobile, Deploys in App Store

    We’re excited to announce that SGT STAR is now available as an iOS app, providing the U.S. Army with new ways to connect with an increasingly mobile target audience of potential recruits. With the new mobile app, anyone interested in more information about the U.S. Army can easily engage with SGT STAR’s advanced virtual assistant capabilities through natural voice-inputs. Read more >

    | September 9, 2014
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    Vote for me and bring artificial intelligence to the stage at SXSW 2015

    Attending 2015 SXSW Interactive? Now’s the time to make your voice heard by voting for panel discussions that will keep you on the edge of your seat. Read on to learn about the panels we’ve assembled and how to vote them onto the stage. Read more >

    | August 13, 2014
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    To Human or Not to Human…that is the question.

    The recent Comcast debacle has put customer service in the spotlight – and it has many companies wondering how well they’re represented on their live channels. Next IT’s Steve Harper shares his thoughts on delivering friendly service to a tech-savvy world. Read more >

    | July 24, 2014
  • Search Engines vs. Natural Language Processing: what’s the difference?

    Technology has been continuously evolving away from the old command-line search tools toward less and less explicit means of human-machine interaction, and what the future holds goes well beyond tools to technology that acts on your behalf—and this is Next IT’s primary area of pursuit. Read more >