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  • Machine_Analysis

    Evaluating the IVA Experience, Part II: Machine-Driven Analysis

    On the flip-side of an intelligent virtual assistant’s greatest asset – the ability to interact with thousands upon thousands of people every day – lies an enormous challenge: ensuring the quality of each and every conversation. The solution? A.I. based analysis tools that make troubleshooting easy – while also providing insights into your customers’ needs. Read more >

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    | May 20, 2016
  • ai-strategy-thumb

    AI Strategy: Why Every Enterprise Needs One

    Domain-specific AI is being put to work for more and more of today's leading organizations. Whether it's for improving UX on a website, helping a CSR navigate internal systems or scaling human-resource related engagement, AI for enterprise is proving value and gaining momentum. Read more >

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    | August 4, 2015
  • softwre-guarantee-thumb

    Why don’t we see more software guarantees?

    The results our Alme for Chat product achieves prompted us to roll-out a performance guarantee – a rarity in our industry. Why are we so confident? Repeated success in solving on our clients’ stated business problems. Read more >

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    | June 9, 2014
  • conversational-interface-blog-feature

    The conversational interface: from ‘emerging’ to mainstream

    Overwhelming acceptance of new technologies that make our lives easier and more productive is changing our expectations for companies we choose to do business with. Businesses who rise to the challenge will be the ones who will make the cut. Read more >

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    | April 23, 2014