Get more out of your #chat channel with intelligent virtual assistant technology. Read how here:… https://t.co/sKj9QzddwW
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    Modernize Live Chat with an AI Chatbot

    Offering your customers a way to self-serve is critically important in this age of insta-everything. Optimize your chat channel with the power of AI. Align Alme® intelligent virtual assistants (IVAs) with your live chat operators and CSRs to maximize self-service and assisted-service potential. Read more >

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    | November 12, 2018
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    The Secret to Customer Success with Enterprise Chatbots

    Alight and Novo Nordisk just won awards for their AI-powered Intelligent Virtual Assistant implementations. What’s their secret? The enterprise award season is nearly upon us, and while this is a naturally festive time of year, it’s also a time of reflection. After all, award season gives companies an opportunity to think back on what they’ve [...] Read more >

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    | October 31, 2018
  • Enterprise Chatbots

    Enterprise Intelligence: Your Future Depends On It

    Implementing artificial intelligence (AI) across your enterprise to solve business challenges is a no-brainer. It is table stakes today, but where businesses fail is in their inability to garner their enterprise intelligence through data, AI and human expertise and remove obstacles that inhibit their business strategy. Insights can reveal critical needs and keep your business [...] Read more >

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    | October 8, 2018
  • Artificial Intelligence concept

    2018 Opus Research Conversational Commerce Conference Highlights

    “Don’t get mesmerized by the tech, get mesmerized by the business impact,” Dan Miller, founder of Opus Research, advised me over lunch prior to the start of this event. These words stuck with me and incidentally formed the core message at this year’s Conversational Commerce Conference (C3) in San Francisco. AI is a powerful tool, [...] Read more >

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    | September 28, 2018
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    Ask the Expert: Applying Machine Learning for Business

    Machine Learning for Your Business Machine learning is a hot topic so we’ve created a new webcast series called “Ask the Expert” with Joe Dumoulin, our Chief Technology and Innovation Officer, and Jen Snell, VP of Product Marketing. This two-part series explores the basics of machine learning and how businesses should evaluate and measure it — with a [...] Read more >

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    | September 26, 2018
  • chatbotforblog

    From here to ‘Her’: Evolving chatbot interactions to meet the relational needs of humans

    Conversation is emerging as the next great human-machine interface. A study published in 2017, investigated the presence and effect of relational language on intelligent virtual assistants (IVAs) or chatbots. The study shows that people are increasingly attempting to relate to chatbots as they would human agents. It makes sense, customers get in touch with brands not only [...] Read more >

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    | August 26, 2018
  • 2018 Engage

    Insights from Engage 2018: Chatbots, Automation, and AI

    Once a year, we host our annual Customer and Partner Conference, Engage. Not only does the conference give all of us at Verint the chance to learn from one another, but it also offers the opportunity for a face-to-face connection with those that we serve. Honestly, for this reason alone, we consider it a few [...] Read more >

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    | June 1, 2018