• Enhanced Machine Learning

    Controlling Machine Learning in Business

    Machine learning is a pillar of conversational A.I. and natural-language systems that allows them to ingest and apply large amounts of information. In business, machine learning can be a bit unnerving; for example, what if it learns things you don’t want it to? Next IT solves this problem by incorporating human validation to make sure your intelligent assistant is always learning what you want it to. Read more >

    | August 17, 2016
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    AI Strategy: Why Every Enterprise Needs One

    Domain-specific AI is being put to work for more and more of today's leading organizations. Whether it's for improving UX on a website, helping a CSR navigate internal systems or scaling human-resource related engagement, AI for enterprise is proving value and gaining momentum. Read more >

    | August 4, 2015
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    5 Reasons To Put A.I. To Work for Your Organization

    Whether it’s for the benefit of your customers or your employees, if your company wants to simplify online self-service, you’ve probably explored a lot of options, including domain-specific virtual assistants. Here are five ways to tell if this A.I. based technology is the right choice for your company. Read more >

    | May 28, 2015
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    A.I. in the Movies: Ex Machina

    Next IT Interactive Graphic Designer Gary Bailey recently spent a night at the movies. Here’s his take on the similarities between the A.I. showcased in “Ex Machina” and Next IT’s virtual assistants. [SPOILER ALERT] Read more >

    | May 18, 2015
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    Virtual Agent Personality: The Other Responsive Design

    From Alan Turing’s proposal of an “imitation game” to determine artificial intelligence to the 21st century’s proliferation of intelligent virtual assistants and chatterbots, the tactics surrounding how we design digital conversations in order to best emulate human interactions are both fascinating and ever-evolving. Read more >

    | January 29, 2015
  • Human Emulation Defined

    What Makes a Great Virtual Assistant?

    Since the mid-1960s, computers have been able to respond to basic questions. Creating a virtual assistant with a humanlike knowledge of thousands of subjects, though, requires the ability to listen actively and fail gracefully (and usefully). Read more >

    | May 29, 2012
  • Jobs for Humans Versus Bots?

    When people hear about our automated customer-service solutions, they often assume that we're taking away jobs. The truth? Our intelligent virtual assistants create thriving business that hire. Read more >

    | March 21, 2012
  • A Bit About Who We Are and Where We’re Going.

    It is Next IT's mission to create the perfect digital interface between enterprises and their customers. Keep up on all the latest developments in our newly created blog: Virtually Speaking. Read more >