Get more out of your #chat channel with intelligent virtual assistant technology. Read how here:… https://t.co/sKj9QzddwW
  • hello customer. Wooden letters on the office desk

    Modernize Live Chat with an AI Chatbot

    Offering your customers a way to self-serve is critically important in this age of insta-everything. Optimize your chat channel with the power of AI. Align Alme® intelligent virtual assistants (IVAs) with your live chat operators and CSRs to maximize self-service and assisted-service potential. Read more >

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    | November 12, 2018
  • keyhole

    The Secret to Customer Success with Enterprise Chatbots

    Alight and Novo Nordisk just won awards for their AI-powered Intelligent Virtual Assistant implementations. What’s their secret? The enterprise award season is nearly upon us, and while this is a naturally festive time of year, it’s also a time of reflection. After all, award season gives companies an opportunity to think back on what they’ve [...] Read more >

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    | October 31, 2018
  • Enterprise Chatbots

    Enterprise Intelligence: Your Future Depends On It

    Implementing artificial intelligence (AI) across your enterprise to solve business challenges is a no-brainer. It is table stakes today, but where businesses fail is in their inability to garner their enterprise intelligence through data, AI and human expertise and remove obstacles that inhibit their business strategy. Insights can reveal critical needs and keep your business [...] Read more >

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    | October 8, 2018
  • Artificial Intelligence concept

    2018 Opus Research Conversational Commerce Conference Highlights

    “Don’t get mesmerized by the tech, get mesmerized by the business impact,” Dan Miller, founder of Opus Research, advised me over lunch prior to the start of this event. These words stuck with me and incidentally formed the core message at this year’s Conversational Commerce Conference (C3) in San Francisco. AI is a powerful tool, [...] Read more >

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    | September 28, 2018
  • Facebook Messenger gets conversational and intelligent with Next IT IVAs

    From web to mobile to social media, there’s not a digital channel where Next IT virtual assistants don’t feel at-home. Watch a demo of Next IT’s latest endpoint in action. Read more >

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    | August 25, 2016
  • frost-and-sullivan-thumb

    Frost & Sullivan on the End of a Long-Standing Customer-Service Dilemma

    For businesses, no customer service options have been without significant downsides. A recent Frost & Sullivan report, though, points to an alternative that businesses can’t afford to ignore. Read more >

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    | June 21, 2016
  • defending-complexity-thumb

    In Defense of Enterprise Complexity…

    A recent TechCrunch op/ed piece was notable for recognizing the benefits that can be realized by narrowing a chatbot’s scope of knowledge to a single enterprise – as opposed to the world at large. But when it went on to say that developing a language model for some types of enterprises is a simple task, our experience told us different. Read more >

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    | June 7, 2016
  • Machine_Analysis

    Evaluating the IVA Experience, Part II: Machine-Driven Analysis

    On the flip-side of an intelligent virtual assistant’s greatest asset – the ability to interact with thousands upon thousands of people every day – lies an enormous challenge: ensuring the quality of each and every conversation. The solution? A.I. based analysis tools that make troubleshooting easy – while also providing insights into your customers’ needs. Read more >

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    | May 20, 2016
  • Human-Driven-Evaluation

    Evaluating the IVA Experience, Part I: Human-Driven Evaluation

    When designing a conversational A.I. experience, striking a balance between your business goals and your customers’ expectations isn’t always an easy task. But with careful analysis, you’ll find that there’s nearly always an opportunity to provide a win-win interaction. Read more >

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    | May 5, 2016
  • Unifying-IT-Systems

    Unifying IT Systems in the Post-Stack Era

    When it comes to software to fulfill a specific business need, the range of choices and vendors has never been greater. The resulting patchwork of systems, however, ends up being anything but seamless – and between hours invested in training and learning, too much time and effort is wasted. It’s time to reduce the learning curve with an intelligent interface that unifies diverse systems. Read more >

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    | April 27, 2016
  • Tay

    Microsoft’s Tay and the Catch-22 of Rigid Boundaries

    Microsoft’s recent test of a “chatbot’s” ability to learn through conversation with the public produced results that were, to put it mildly, unexpected. As it turns out, human oversight may not be effective as a sole safeguard against manipulation: You’ve got to make sure your conversational A.I. has goals. Read more >

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    | April 14, 2016
  • Eliel Saarinen

    Wait, What?: Why Context Is King for IVAs

    It takes more than just speech recognition and a large knowledgebase to create a high-quality intelligent virtual assistant. A good experience is based on two-way conversation, and that can’t happen without the ability to understand context: the details that any two people talking to each other would take for granted. Read more >

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    | April 5, 2016
  • listen-up-thumb

    A Virtual Assistant Doesn’t Just Answer, It Listens

    You can’t afford to make assumptions about your customers – instead, listen and learn. To effectively serve your customers, an intelligent virtual assistant needs to listen and learn, too. Read more >

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    | March 23, 2016
  • Do Not Pass Go: Deploying IVAs in the Calculated Enterprise

    The age of A.I. based, conversational customer service is here – and your customers are interacting with a greater number of enterprise-grade intelligent assistants every day. But before shopping for your own vendor, it pays to have clearly defined performance goals. Read more >

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    | March 17, 2016
  • USCIS_nextgov_3.7_sm_2

    What the Government Gets Right in Customer Service

    Government agencies are constantly searching for innovative ways to improve the customer journey. And with a new Intelligent Virtual Assistant from Next IT, U.S. Citizenship and Immigration Services is blazing the trail of conversational technology in the public sector. Read more >

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    | March 7, 2016
  • Scaling_Workforce_sm

    Scaling Your Workforce in the Information Age

    Siri and Cortana may be helping consumers find the best Thai restaurant more effectively, but will businesses trust the same kind of technology to help them make better decisions? Read more >

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    | February 3, 2016
  • AiAward_Amtrak_01.22_sm

    “Ask Julie” Named Best Consumer Application of AI

    Each year, Awards.AI celebrates the advances in AI technology, recognizing innovative companies that are pushing the field forward. This year, “Ask Julie,” which has been hard at work on Amtrak.com since 2012, took honors for Best Consumer Application of AI. Read more >

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    | January 25, 2016
  • 2015_quotes_sm_v5

    16 Quotes that Defined AI and Intelligent Virtual Assistants in 2015

    2015 was a big year for artificial intelligence and intelligent virtual assistants, with news being made left and right about big investments, innovative breakthroughs and further IVA development. Naturally, people got talking – see which quotes from the past year made our list of favorites. Read more >

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    | January 6, 2016
  • frost-and-sullivan-award-thumb

    Frost & Sullivan Recognizes Next IT with GIL 88 Award for Leadership and Innovation in Latin America

    Next IT recently received its second Frost & Sullivan Award in Latin America—showing market leadership in the intelligent assistant industry by driving change through innovation for enterprise clients in the region. Read more >

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    | December 15, 2015
  • Passenger train interior with empty eats

    Customers are Loving Intelligent Engagement Technology (And You Should Too!)

    When Amtrak implemented "Ask Julie" on its website, the railroad service empowered its 375k daily web visitors to self-serve in a more intelligent and productive fashion. Read more to see why every company should have an intelligent assistant to engage its customers on the web. Read more >

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    | December 10, 2015