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    The Secret to Customer Success with Enterprise Chatbots

    Alight and Novo Nordisk just won awards for their AI-powered Intelligent Virtual Assistant implementations. What’s their secret? The enterprise award season is nearly upon us, and while this is a naturally festive time of year, it’s also a time of reflection. After all, award season gives companies an opportunity to think back on what they’ve [...] Read more >

    | October 31, 2018
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    A.I. in the Movies: Ex Machina

    Next IT Interactive Graphic Designer Gary Bailey recently spent a night at the movies. Here’s his take on the similarities between the A.I. showcased in “Ex Machina” and Next IT’s virtual assistants. [SPOILER ALERT] Read more >

    | May 18, 2015
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    Speech Recognition and Language Understanding: Same or Different?

    The terms “speech recognition” and “natural-language understanding” may be unfamiliar to most people, but they’re part of a growing technology that touches more lives every day. Read more >

    | November 18, 2014
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    SGT STAR Goes Mobile, Deploys in App Store

    We’re excited to announce that SGT STAR is now available as an iOS app, providing the U.S. Army with new ways to connect with an increasingly mobile target audience of potential recruits. With the new mobile app, anyone interested in more information about the U.S. Army can easily engage with SGT STAR’s advanced virtual assistant capabilities through natural voice-inputs. Read more >

    | September 9, 2014
  • why-understanding-is-better-than-discovery

    The Alme Platform vs. Watson: Why understanding is better than discovery

    On the surface, virtual assistant technologies may seem similar. However, there is a fundamental difference between digital discovery and digital understanding. IBM’s Watson has taken great strides in mapping the relationship between questions asked and the language in digital content, but this collection of data lacks the human touch found in a system utilizing human inference. Read more >

    | August 1, 2013
  • 11 Enterprises Getting It Right in 2012 (Pssst: it’s about the brand promise)

    Certain types of questions don’t require a high success rate. However, when you ask you insurance organization a personal coverage question, or are trying to book a flight, the answers need to be accurate. If you engage in conversation and live up to brand promise, consumer interactions and satisfaction flourish. Read more >

    | January 15, 2013
  • Next IT Still Dominates the Enterprise Virtual Assistant Space

    In light of Nuance’s recent acquisition of the European virtual agent company, VirtuOz, there are four things the market can learn. First, delivering a Virtual Assistant isn’t easy. There is also a distinct difference between IVRs and IVAs as well as between speech recognition and conversation. Lastly, there’s more to successful integration than you think. Read more >

    | January 11, 2013
  • Agile Business Strategy Promotes Growth, Success and Expertise

    In business and in life, things don’t always go exactly as planned. Next IT has found that adopting a flexible methodology allows us to quickly adapt to and grow from the unexpected twists and turns that spring up during the development of a world-class IVA. Read more >

    | October 15, 2012
  • Human Emulation Defined

    What Makes a Great Virtual Assistant?

    Since the mid-1960s, computers have been able to respond to basic questions. Creating a virtual assistant with a humanlike knowledge of thousands of subjects, though, requires the ability to listen actively and fail gracefully (and usefully). Read more >

    | May 29, 2012
  • Access Assistant – An Intelligent Approach to Log-In Recovery

    With so many of our day-to-day tasks requiring access to online accounts, we all have a long list of passwords – and a lot of trouble remembering them all. Frustration over account lockout hurts the user experience, but now there’s something companies can do to make life easier. Read more >

    | May 14, 2012
  • An Understanding of Next IT IVAs

    Looking for a quick and easy description of what Next IT does? Rachel Wilson is here to give you the basics. Read more >

    | May 7, 2012
  • More Than a Pretty Face

    A local tech writer recently compared intelligent virtual assistants to the performing Tupac hologram -- proving that misconceptions about our technology exist even among the technologically literate. Read more >

    | April 19, 2012
  • A Bit About Who We Are and Where We’re Going.

    It is Next IT's mission to create the perfect digital interface between enterprises and their customers. Keep up on all the latest developments in our newly created blog: Virtually Speaking. Read more >