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  • Facebook Messenger gets conversational and intelligent with Next IT IVAs

    From web to mobile to social media, there’s not a digital channel where Next IT virtual assistants don’t feel at-home. Watch a demo of Next IT’s latest endpoint in action. Read more >

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    | August 25, 2016
  • Frost & Sullivan Presents Its 2016 Top Pick for Conversational A.I.

    Forward-thinking enterprises are increasingly turning to A.I.-based solutions that combine the convenience of automation with the expertise of a live representative, dramatically enhancing the efficiency of customer care. Early to recognize the tremendous potential conversational A.I. holds for business, leading analyst firm Frost & Sullivan has been keeping a close eye on the state of [...] Read more >

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    | August 16, 2016
  • Next IT Adds Intelligence for Popular Bots Including Alexa, Facebook Messenger, and Twilio SMS

    July 2016 We are excited to announce that we now offer broad support for bots on Amazon, Facebook Messenger, and Twilio SMS. Developed off our conversational platform, Alme, we are able to deliver our leading natural language and domain understanding directly to any bot platform. There’s no doubt that bots are becoming a critical player [...] Read more >

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    | July 27, 2016
  • Next IT Intelligent Assistant for Amtrak Wins Global Award for Best Consumer Application of AI

    Powered by Next IT’s Alme platform, ‘Ask Julie’ delivers customer-service results Spokane, Wash., January 18, 2016: Next IT, the intelligent interface company, today announced that Amtrak’s intelligent assistant, Ask Julie, won Awards.AI’s Global Annual Achievement Award for Best Consumer Application of AI. Awards.AI’s prestigious industry awards “celebrate the various achievements of the AI community in developing new [...] Read more >

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    | January 18, 2016
  • Frost & Sullivan Commends Next IT for Its Strong Ability to Improve Clients’ Customer Service Strategy

    The company’s Alme virtual assistant platform has boosted engagement with targeted audiences by 130 percent and offers results-driven automated solutions MOUNTAIN VIEW, CA, December 14,2015: Based on its recent analysis of the intelligent virtual assistant market, Frost & Sullivan recognizes Next IT with the 2015 Latin American Frost & Sullivan GIL 88 Award. Next IT’s flagship [...] Read more >

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    | December 14, 2015
  • Next IT Launches Engagement APIs to Put Intelligent Assistants On Any Interface

    From Robots to Holograms, Next IT Intelligent Assistants Can Seamlessly Engage Users On Any Device or Endpoint Spokane, Wash. November 20, 2015: – Next IT, the intelligent-interface company, today announced the immediate availability of five new Engagement APIs that make it possible to run their intelligent virtual assistants (IVAs) on any device or endpoint. While Next [...] Read more >

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    | November 20, 2015
  • Next IT-Powered Intelligent Assistant for Amtrak Wins Industry Accolades

    Powered by Next IT’s Alme platform, “Ask Julie” Impresses Panel of Expert Judges with Advanced Integration and Transaction Capabilities Spokane, Wash., November 12, 2015: Next IT, the most trusted provider of enterprise A.I. solutions, today announced that Amtrak’s intelligent assistant, Ask Julie, won Opus Research’s 2nd annual Intelligent Assistant Award. The winners of this prestigious industry award [...] Read more >

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    | November 12, 2015
  • Natural Language Software Firm Moving to New Headquarters

    Spokane, Wash., January 9, 2015: Next IT, developer of Alme, the world’s most trusted virtual assistant platform, today announced plans to move from its current location in downtown Spokane to a newly-constructed, single-tenant building located at 12809 E. Mirabeau Parkway in Spokane Valley’s Pinecroft Business Park. The move is slated for fall of 2015. The decision to [...] Read more >

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    | January 9, 2015
  • Frost & Sullivan Commends Next IT for Leading the Virtual Agent Applications Industry in Competitive Strategy Innovation

    The executive level leadership’s unwavering focus on innovation pays off São Paulo – December 18, 2014: Based on its recent analysis of the contact center outsourcing market, Frost & Sullivan recognizes Next IT with the 2014 Latin America Frost & Sullivan Award for Competitive Strategy Innovation. Next IT has clearly demonstrated its commitment to innovation through [...] Read more >

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    | December 18, 2014
  • Next IT Announces Alme Availability for Human Resource Management

    Alme Virtual Assistants Aim To Reduce HR Burdens, Improve Employee Relations Spokane, Wash., October 21, 2014: Next IT, developer of Alme, the world’s most trusted virtual assistant platform, today announced the general availability of Alme to assist human resource professionals. This new offering delivers advanced virtual assistant capabilities in any organization’s human resource environment to optimize [...] Read more >

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    | October 21, 2014
  • SGT STAR Now Available in the App Store

    U.S. Army Intelligent Virtual Assistant Made by Next IT Comes to iOS Devices Spokane, WA August 13, 2014: The U.S. Army’s popular Intelligent Virtual Assistant, SGT STAR – created by Next IT, a leading provider of Intelligent Virtual Assistant (IVA) technology – is now available for download in the App Store for all iOS mobile devices. [...] Read more >

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    | August 13, 2014
  • Next IT Adds Danny Pariseau to Healthcare Business Unit

    Tech consultant lends enterprise-software expertise to healthcare initiatives Spokane, Wash., July 08, 2014: Next IT, developer of Alme, the world’s most trusted virtual assistant platform, is continuing its expansion into the healthcare sector and has announced the addition of Danny Pariseau to their healthcare business unit. “I relish the opportunity to work for a true entrepreneur like Fred [...] Read more >

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    | July 8, 2014
  • Next IT Hires Rick Collins as EVP of Enterprise Business

    Spokane, Wash., April 9, 2014: Next IT, developer of Alme, the world’s most trusted virtual assistant platform, has announced the addition of Rick Collins to its executive team. Rick will join the Spokane-based software company as EVP of Enterprise Business, where he will be responsible for sales, solutions, and account relationships with key enterprise customers and partners. [...] Read more >

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    | April 9, 2014
  • Innovative Healthcare Technology Companies Join in Virtual Roundtable Event Thursday, December 5th

    Spokane, Wash., December 5, 2013: Today, Thursday, December 5th, at 1pm EST, Next IT will sponsor a virtual roundtable discussion with some of today’s top healthcare technology companies and featured speaker Julie Ask, Forrester Research, Inc. VP and Principal Analyst. Joining the roundtable are Victor Morrison, SVP, Healthcare Markets for Next IT; Marcy Q. Samet, EVP, Managing Director of MRM; [...] Read more >

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    | December 5, 2013
  • Next IT Announces Alme for Chat, a Virtual Assistant for Web-based Chat

    Rescues Chat Operators From 80% of Questions, Compatible With Nearly Any Chat Platform Spokane, Wash., September 18, 2013:  Next IT, the world’s leading provider of intelligent virtual assistants (IVA), today announced the availability of Alme for Chat — a new solution that harnesses Next IT’s powerful virtual assistant platform to maximize the value of web-based customer [...] Read more >

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    | September 18, 2013
  • Next IT Continues Global Expansion with the Launch of Portuguese-Speaking Virtual Assistant for TAM Airlines

    Built on the Alme for Airlines natural language processing platform, the leading Brazilian Airline expects that ‘Julia’ will become one of the most important channels to answer customer inquiries Spokane, Wash., June 20, 2013: Next IT, the world’s leading provider of intelligent virtual assistants (IVAs) is proud to announce a key addition to their growing list [...] Read more >

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    | June 20, 2013
  • Next IT Sponsors Health and Wellness Day

    Spokane tech company partners with local vendors for health screening and fitness incentives Spokane, Wash., June 5, 2013: For immediate release. There’s no greater asset than health, and the privately held software company Next IT is providing incentives and information for improving health habits that will benefit its employees and the company alike. On June 5th, the pioneer [...] Read more >

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    | June 5, 2013
  • Singularity University’s Dan Barry, MD, PhD Joins Next IT’s Technical Advisory Board

    Partnership will drive the mainstream adoption of artificial intelligence Spokane, Wash., January 24, 2013: Next IT, the world’s leading provider of Intelligent Virtual Assistants (IVAs), is pleased to announce a partnership with robotics pioneer and former NASA astronaut Dan Barry. Dr. Barry’s passion for exploring new ways artificial intelligence can serve humanity will speed Next IT’s [...] Read more >

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    | January 24, 2013
  • SWBC Elevates Self-Service by Implementing a Next IT Virtual Assistant that Helps Lenders Better Serve Borrowers

    ‘Emily’ delivers 24/7 access to information and simplifies business processes. Spokane, Wash., January 15, 2013: Next IT today announced the launch of their newest Intelligent Virtual Assistant (IVA), “Ask Emily.” Implemented for diversified financial-services leader SWBC, “Emily” is available 24 hours a day, answers nearly any question about loan insurance and will help borrowers navigate the company’s imcovered.com web [...] Read more >

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    | January 15, 2013
  • Futurist John M. Smart Joins Next IT’s Technical Advisory Board

    Spokane, Wash., January 9, 2013: Next IT, the world’s leading provider of Intelligent Virtual Assistants (IVAs), today announced a partnership with foresight scholar and systems theorist John M. Smart. A technological thought leader, Smart studies machine learning, technology innovation and adoption, and the ways society can benefit from user-centric technological advancements. His knowledge of emerging software, platform, [...] Read more >

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    | January 9, 2013