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    The Secret to Customer Success with Enterprise Chatbots

    Alight and Novo Nordisk just won awards for their AI-powered Intelligent Virtual Assistant implementations. What’s their secret? The enterprise award season is nearly upon us, and while this is a naturally festive time of year, it’s also a time of reflection. After all, award season gives companies an opportunity to think back on what they’ve [...] Read more >

    | October 31, 2018
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    Intelligent Virtual Assistants for Payers

    Artificial intelligence (AI) is transforming businesses across industries and continents, allowing those who invest in the technology to leverage data, automate processes and gain or sustain a highly-coveted competitive advantage. The health insurance industry is no exception and payers who utilize AI technology like intelligent virtual assistants to engage consumers will continue to widen the gap between those who have and haven’t. Read more >

    | November 10, 2017
  • Get More out of your workforce

    Getting More Out of Your Workforce with Intelligent Assistants

    Customer experience has clearly become one of the highest priorities in the enterprise, with 95% of executives putting it at the top of their list in 2016 and 75% of those planning to use it as a competitive advantage (Forrester Research). Despite good intentions, however, customer service can be a tricky thing to get right, [...] Read more >

    | May 16, 2017
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    In Defense of Enterprise Complexity…

    A recent TechCrunch op/ed piece was notable for recognizing the benefits that can be realized by narrowing a chatbot’s scope of knowledge to a single enterprise – as opposed to the world at large. But when it went on to say that developing a language model for some types of enterprises is a simple task, our experience told us different. Read more >

    | June 7, 2016
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    A Virtual Assistant Doesn’t Just Answer, It Listens

    You can’t afford to make assumptions about your customers – instead, listen and learn. To effectively serve your customers, an intelligent virtual assistant needs to listen and learn, too. Read more >

    | March 23, 2016
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    “Ask Julie” Named Best Consumer Application of AI

    Each year, Awards.AI celebrates the advances in AI technology, recognizing innovative companies that are pushing the field forward. This year, “Ask Julie,” which has been hard at work on Amtrak.com since 2012, took honors for Best Consumer Application of AI. Read more >

    | January 25, 2016
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    Frost & Sullivan Recognizes Next IT with GIL 88 Award for Leadership and Innovation in Latin America

    Next IT recently received its second Frost & Sullivan Award in Latin America—showing market leadership in the intelligent assistant industry by driving change through innovation for enterprise clients in the region. Read more >

    | December 15, 2015
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    Customers are Loving Intelligent Engagement Technology (And You Should Too!)

    When Amtrak implemented "Ask Julie" on its website, the railroad service empowered its 375k daily web visitors to self-serve in a more intelligent and productive fashion. Read more to see why every company should have an intelligent assistant to engage its customers on the web. Read more >

    | December 10, 2015
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    Opus Research honors Amtrak’s “Ask Julie”

    Drawing 14 entries from all over the world, Opus Research’s annual Intelligent Assistant Awards is an event dedicated to raising the visibility of AI-based, natural-language understanding customer-service and self-service solutions. Next IT is proud to report that Amtrak’s “Ask Julie” came home from NYC a winner. Read more >

    | November 12, 2015
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    When I Was Growing Up

    Does the invention of the calculator negate the need to learn simple math? Does the availability of Google Translate mean that we no longer have to learn a second language? A recent blog by X-Prize founder and chairman Dr. Peter Diamandis got Next IT’s Chandra Turner thinking about the many ways that advances in technology will influence the way children are educated. Read more >

    | August 10, 2015
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    5 Reasons To Put A.I. To Work for Your Organization

    Whether it’s for the benefit of your customers or your employees, if your company wants to simplify online self-service, you’ve probably explored a lot of options, including domain-specific virtual assistants. Here are five ways to tell if this A.I. based technology is the right choice for your company. Read more >

    | May 28, 2015
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    Winning back the customer experience

    When customers’ first pick for information about your company is a Google search, the quality of their experience suffers – but A.I.-based virtual assistants are ready to take over as the preferred channel for service. Read more >

    | May 7, 2015
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    Next IT Receives Frost & Sullivan Award for Competitive Strategy Innovation

    Next IT has proudly accepted the Frost & Sullivan award for leading the Virtual Agent Applications Market in Competitive Strategy Innovation in Latin America with its Alme platform. Read more >

    | December 19, 2014
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    [24]7 Scoops Up IntelliResponse — What Does this Consolidation Signal?

    The A.I. and customer experience markets have seen a year characterized by consolidation. But before you resign yourself to abandoning your legacy IT systems, read on. Read more >

    | November 17, 2014
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    Open the door to new technology for open enrollment

    2015 is sure to bring changes to health plans, and it’s important to be informed and prepared so you can educate your employees. Read more >

    | November 10, 2014
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    Alme is now available for human resource management

    Today, we're announcing that Alme is available for HR departments, applying the technology and expertise of our intelligent assistant platform to improve and extend the capabilities of HR personnel everywhere. Read more >

    | October 20, 2014
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    SGT STAR Goes Mobile, Deploys in App Store

    We’re excited to announce that SGT STAR is now available as an iOS app, providing the U.S. Army with new ways to connect with an increasingly mobile target audience of potential recruits. With the new mobile app, anyone interested in more information about the U.S. Army can easily engage with SGT STAR’s advanced virtual assistant capabilities through natural voice-inputs. Read more >

    | September 9, 2014
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    To Human or Not to Human…that is the question.

    The recent Comcast debacle has put customer service in the spotlight – and it has many companies wondering how well they’re represented on their live channels. Next IT’s Steve Harper shares his thoughts on delivering friendly service to a tech-savvy world. Read more >

    | July 24, 2014
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    The Inconvenient Truth about Market Research

    To ensure that they’re offering products and services that customers actually want, businesses have, historically, depended on market-research tactics such as focus groups. As it turns out, there’s a much better way. Leading behavioral economist and author of Consumer.ology, Philip Graves, explains. Read more >

    | March 12, 2014
  • technology-the-modern-mans-trusted-steed

    Technology – The Modern Man’s Trusted Steed

    The drive to discover tools that take us beyond our natural abilities has been with humanity since the dawn of history. Now, with so many options at our disposal, what we need is a way to make these tools effortlessly useable. Read more >