Facebook Messenger gets conversational and intelligent with Next IT IVAs
According to Business Insider, the largest messaging services have hundreds of millions of monthly active users. People around the world are using them for connecting not only with friends, but also with brands.
Next IT’s Alme platform allows our clients to take the intelligence and conversation built for one service channel and apply it to any endpoint. We recently showed you how we integrated with the Amazon Echo, and now we want to take you through an example of how high-quality, conversational intelligence can be extended to Facebook Messenger.